Our Simple Hassle Free Returns Policy and Procedure

Body Royale Returns Policy

Every product we stock is required to meet the highest standards and are rigorously checked before they are sent out. However, if for any reason you need to return a product, we will ensure the whole process is as clear, simple and speedy as possible.

We have categorised all returns as either a change of mind or due to faulty/damaged goods. Please check below to see if you meet the requirements.



Change of Mind Returns:

We accept goods back within 30 days of purchase if you have simply changed your mind or the item does not fit correctly. A credit, exchange or refund can be arranged, we just ask that you meet the following requirements.

  1. The goods have been un-opened, un-marked, un-used and in a re-saleable condition.
  2. All original packaging must be intact, this includes: any cellophane wrapping, tamper resistant seals, protective boxes and bags. Occasionally manufacturers may apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and it cannot be accepted by our Returns Department.
  3. Not an item that cannot be resold due to health and safety regulations, this may include some jewellery (pierced, earrings, body jewellery) and hair accessories.
  4. Not a sale item (greater than 10% discount or part of a promotional bundle) - see 'Sale Item' section below for further details on returns.
  5. Items are packed to ensure they will be protected during the delivery process. We recommend you use the same shipping box in which you received the item.

Sale Items:

For the purposes of this policy, we refer to 'sale items' as those purchased at a higher than 10% discount or if part of a promotional bundle/pack.

We accept sale items back within 7 days of purchase if you have simply changed your mind or the item does not fit correctly. A store credit or exchange only can be arranged, we just ask that you have met the below 4 conditions.

  1. The goods have been un-opened, un-marked, un-used and in a re-saleable condition.
  2. All original packaging must be intact, this includes: any cellophane wrapping, tamper resistant seals, protective boxes and bags. Occasionally manufacturers may apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and it cannot be accepted by our Returns Department.
  3. Not an item that cannot be resold due to health and safety regulations, this may include some jewellery (pierced, earrings, body jewellery) and hair accessories.
  4. Items are packed to ensure they will be protected during the delivery process. We recommend you use the same shipping box in which you received the item.

Please note that delivery costs for returning a sale item will be at your own cost, we also recommend that you ask for the item to be tracked by Australia Post or any courier used.



How do I return an Item?


For Sydney addresses, please contact our Customer Service team where we will arrange for a pick up at a time best suited to you.

For national orders please contact our Customer Service team where a paid return slip will be emailed to you. All you will need to do is print the slip, place it on the parcel and hand it in to your closest Australia Post location.

Our return address:

Body Royale Returns,
445 Victoria Rd
Gladesville NSW 2111

Please include your order number and reason for refund / exchange. When re-packing items, please ensure that you have packed the item well and you ensure that the items are protected. We will not accept the items for refund if goods are damaged due to negligent packing.

Your return will be processed within 10 days of receipt, where our department will contact you directly regarding to confirm a refund or credit note. Please allow a further 2-5 working days for the refunds to appear in your account.