Terms and Conditions
Let us put your mind at ease..
The Short Of It
Currency: All prices are in Australian Dollars.
Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we'll ensure the whole process is as simple and speedy as possible.
Change of Mind returns:
We accept goods back within 100 days of purchase if you change your mind on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept. Some jewellery/body jewellery and hair accessories cannot be exchanged or refunded as per Australia's health and safety regulations.
Faulty/Damaged Goods return:
Our dispatch team ensure that all stock stock are of the highest quality. On the rare occasion where you have received a faulty or damaged item please return the items with specification of the fault and a returns form. Upon receipt of your parcel our team will either replace your item or should your item be no longer available you will be contacted to arrange a refund or a credit note.
Your return will be processed within 14 days of receipt, where our department will contact you directly regarding the issue of either a refund or credit note. Please allow a further 3-5 working days for the refund to appear in your account
The Long of It
The use of this site is governed by the policies, terms and conditions set forth below. Please read this thoroughly. Your use of this site and placement of indicates acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Cocona Pty Ltd trading as BodyRoyale.com.au indicates acceptance of these terms and conditions. Body Royale.com.au is a trading name of Cocona Pty Ltd. The contract of sale is between the entity named on the invoice (the "Customer") and Cocona Pty Ltd ("Body Royale.com.au").
All goods are supplied on these terms and conditions only and no person in the employment or otherwise as agent for Body Royale.com.au has any authority to supply goods on any other terms and conditions or to vary these terms and conditions in any way whatsoever. Previous dealings shall not vary or negate these terms and conditions in any respect.
These terms and conditions are set to protect both our customers and Body Royale.com.au, please read them carefully. The use of this site is governed by the policies, terms and conditions set forth below. Please read this thoroughly.
We are Cocona Pty Ltd trading as Body Royale.com.au. Your use of this site, placement of orders and activity via our public forums and reviews are governed by these terms and conditions. By agreeing to place an order and partaking in our public forums you agree to be legally bound by these Terms and Conditions. These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply goods. When you order with us, give any delivery instruction or accept delivery of the goods, this shall in any event constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.
These Terms and
Conditions shall prevail over any separate terms put forward by you. Any
conditions that you submit, propose or stipulate in whatever form and at
whatever time, whether in writing, by email or orally,are expressly waived and
All goods are
supplied on these terms and conditions only and no person in the employment or
otherwise as agent for Body Royale.com.au has any authority to supply goods on
any other terms and conditions or to vary these terms and conditions in any way
whatsoever. Previous dealings shall not vary or negate these terms and
conditions in any respect.
You the customer
Body Royale.com.au requires its customers and patrons to be at least 18 years of age and possess a valid and authentic Credit or Debit card by an acceptable bank. :
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorize us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
All prices and charges are in Australian Dollar. All prices listed are inclusive of any Australian Goods and Services Tax applicable. All sales shall be deemed made in the state of NSW, Australia, regardless of the location of the Customer. The Customer agrees that any dispute with Body Royale.com.au shall be brought by the Customer exclusively in the state or federal courts situated in the State of NSW.
When placing an order, for the order to be processed and accepted by us, Body Royale.com.au, you must register for an account on Body Royale.com.au. To ensure that you are making your order correctly, instructions on how to create orders or alter orders must be followed prior to submitting your order.
Regardless of any
advertising or pricing that you may have seen, once you have selected the
required product you wish to order, the charges that are required will be
displayed to you with any extra charges that my apply, including delivery. This
is the total that is required to be paid. Even though Cocona pty ltd endeavors
to make sure all prices and charges displayed to you are accurate and correct
at the time of the order placement,as a part of our order acceptance process
all prices require to be validated by us prior to acceptance. This includes but
is not limited to products prices as well as shipping costs.Â
We shall not be obliged to supply the goods to you until we have accepted your order. Unless expressly stating that we accept your order, an email, letter, fax or other Acknowledgement of your order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies or we may offer you an alternative Product (in which case we may require you to re-submit your Order first)
You shall pay for
the goods in full at the time of ordering by supplying us with your credit or
debit card details from a credit or debit card company accepted by us or by Pay
pal, which we require in order to process your Order. Alternatively, you may
pay by any method that we have said is acceptable to us, direct debit or
schedules, but in any event we shall not be bound to supply before we have
received cleared funds in full.
An agreement shall be formed and we shall be legally bound to supply the goods to you when we accept your order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Body Royale.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Body Royale.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Our confirmation of order shall be deemed to come into effect when it has been dispatched by us. Until the time when we accept your order, we reserve the right to refuse to process your order and you reserve the right to cancel your order. If Body Royale or you cancel your order prior to acceptance, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the goods.
You warrant that the personal information which you are required to provide when you register and order is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity. You also warrant that you are the Credit Card or account that you have used to make payment are your own. The products purchased on this site are for private and domestic use only and are not for re sale. We reserve the right to obtain validation of your payment details before providing you with the Product.
You must only submit to us information which is accurate and not misleading and you must keep it up to date and inform us of changes.
All delivery times given by Body Royale.com.au are estimates only and we cannot promise an exact date. We always aim to deliver within 1-5working days from the date of any order which we accept but we cannot guarantee any firm delivery dates.
We shall aim to let
you know if we expect that we are unable to meet our estimated delivery date,
but, to the extent permitted by law, we shall not be liable to you for any
losses, liabilities, costs, damages, charge s or expenses arising out of late
delivery. In the event that multiple items are ordered, part deliveries may be
made where stock is not available.
On delivery of the
Product, you may be required to sign for delivery. The goods must be inspected
prior to signature for any obvious faults, defects or damage. You shall take
care in unpacking parcels and using sharp utensils, so as to not damage the
contents. Should you find that the items that have been received are
faulty/incorrect you must contact us within 3 working days of receipt of goods.
You must ensure that you will be available for acceptance of the goods at the delivery address provided by you within reasonable time. Delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within 7-14 days of our first attempt to deliver the goods to you) accept delivery or collect the goods from the carrier, then we may (without affecting any other right or remedy available to us) no longer make the goods available for delivery or collection and notify you that we are immediately cancelling the applicable agreement, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable agreement, less our reasonable administration charges (including for attempting to deliver and then returning the Product and any storage fees.)
The shipping address for your order is shown in the checkout, my accounts and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Body Royale.com.au cannot accommodate all address change requests.
Body Royale.com.au takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
shall under no circumstances be liable for special, incidental, or
consequential damages including loss of profit or opportunity, even if it has
been advised of the possibility of such damages;the maximum liability for all
direct damages, if any, arising out of any action shall be limited to an amount
not to exceed the purchase price of the product.
We may cancel an order if the goods is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the goods.
If you wish to
cancel your order please contact our Customer Service Team on 02 98797775. No
cancellation fees apply. Once an order has been dispatched it may not be
cancelled and the item must instead be processed as are turn and must be returned
to the company according to guidelines provided by the costumer care department
Warranties and Repairs
offered are the manufacturers warranties and not that of Body Royale.com.au
Each manufacturer provides its own warranty periods and these will vary for
All repairs are carried out by the manufacturer and not by Body Royale. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Body Royale cannot control the availability of parts of replacement goods.
Body Royale has no control over manufacturer repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Body Royale cannot be held accountable for repair periods or communication from the manufacturer.
We warrant that the goods will conform with the manufacturer's latest published instructions as set out on the site or in our goods material at the time of your order.
The goods is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on our site or as on the goods itself. It is your responsibility to ensure that you use the goods strictly in accordance with those instructions.
Before delivery, we may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.
We try very hard to deliver goods in excellent condition. However, if you tell us that the goods is faulty, you agree to keep the goods in its current condition available for us (or our agent) to inspect within a reasonable time.
In order to provide you with any remedies for a faulty goods,we may need your assistance and prompt provision of certain information regarding the goods, including:
- you specifying with reasonable detail the way in which it is alleged that the goods is damaged or defective; and
- you providing us with other information as we reasonably require to help in resolving your issue.
After delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs,damages, charges or expenses as a result.
- been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
- been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
- been dealt with or used contrary to our or the manufacturer's instructions for the product; or
- deteriorated through normal wear and tear
Returns & Exchange
Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only.
Due to health regulations, we are unable to exchange or refund on any underwear or Pierced body jewellery purchase unless faulty within the manufacturer's warranty period.We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached.
Gift cards and promo codes cannot be applied to exchanges.
Returns must be made within the time frame listed on the returns page unless faulty. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Body Royale.com.au will not pay to return these items to you.
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted on-line. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.